KSI Casino is operated by Win Top Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202601040-FI2. That licence is the legal basis on which we operate, and it sets out the standards we are required to meet — covering how we handle player funds, how we run promotions, and how we respond when something goes wrong. We launched in 2026 and are built specifically to serve players in the United Kingdom.

Being licensed means we are accountable to a regulatory body, not just to ourselves. The Anjouan Gaming Authority can audit our operations, require us to make changes, and take action if we fall short of the standards set out in our licence. We take that accountability seriously because it is the mechanism that keeps us honest. If you ever have a complaint that we have not resolved to your satisfaction, you have the right to escalate it through the appropriate channels, and we will not obstruct that process.

How We Handle Your Money

Player balances are kept separate from the funds we use to run the business. This is not a courtesy — it is an operational requirement. Your deposits are not used to cover our costs or pay our suppliers. When you request a withdrawal, the money comes from a ring-fenced pool that exists solely to meet player balances. We process withdrawals within zero to twenty-four hours in most cases, and we do not impose unnecessary delays. The minimum deposit and withdrawal threshold is £20, which we consider a reasonable floor without being restrictive.

Safer Gambling

We are aware that gambling carries real risk for some people, and we have built the platform with that in mind rather than as an afterthought. We provide tools that let you set deposit limits, take cooling-off periods, or self-exclude entirely. These controls are accessible directly through your account, and they work immediately when you apply them. We do not make it difficult to use them. If you tell us you need to stop, we will act on that without delay and without trying to retain you with offers or incentives.

We also carry out checks to identify patterns of play that may indicate a problem. This is not about surveillance — it is about making sure we are not profiting from someone who is in difficulty. If we identify a concern, we will make contact. We would rather lose a customer than continue taking deposits from someone who should not be playing.

When it comes to the providers and payment routes we list on the site, we apply a straightforward standard: they need to be established, verifiable, and appropriate for the players we serve. We do not list providers simply because they are available. The same logic applies to payment methods — we want the options we offer to be ones that work reliably and that you can trust with your financial details.

We are not going to tell you we are perfect. What we can tell you is that when something goes wrong — a technical fault, a disputed transaction, a complaint — we deal with it directly and without deflection. You can reach our support team at any time, and we expect our staff to give you a straight answer rather than a scripted one.